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Shipping & Refund Policy

Shipping:

Where do you ship?

We currently only ship Australia wide. We hope to ship internationally soon!

How long does shipping take?

All orders are sent via Australia Post. There are two types of shipping options available:

  1. Standard Shipping (free!) : 2-7 business days
  2. Express Shipping ($5 flat rate): 1-3 business days

If your order is placed on the weekend or on a public holiday it will be dispatched the following business day.

Can I track my order?

Contact us at hello@thisface.com.au and we can provide you with an update on your order.

 

Refunds and returns:

We offer refunds on items returned within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the packaging is damaged or the product has been opened or used, unfortunately we can’t offer you a refund or replacement.

You will be responsible for paying all shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service as we don’t guarantee that we will receive your returned item.

To arrange all returns, please contact us at hello@thisface.com.au and include your order number in the subject line so we can reply as quickly as possible!